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FAQ

If you have any questions, please do not hesitate to contact us. It would be our great pleasure to do something for you. Below FAQs are some common concerns of our clients before and after purchasing the products, if you have other questions, please send it to service@vistaottica.com
 

Frequently Asked Question

 
GENERAL
 
Q: What is blue light?
A: Blue light is part of the visible light spectrum that packs the highest energy with the shortest wavelengths, emitted in large amounts by digital screens such as computers and smartphones. Similar to how UV light can damage our eyes and skin, overexposure to blue light can cause eye problems ranging from eye strain, eye fatigue, blurred vision, dry eyes, and headaches. Blue light also regulates our circadian law by influencing the production of melatonin in our body. Exposure to blue light at night time, such as browsing on your phone or computer disrupts our sleep cycle, making it hard for us to fall asleep.
 
Q: How the Vistaottica lens block blue light?
A: Vistaottica lens is designed using the American HEV-Adsorb Lens technology. It can absorb high-energy blue light and provide 100% UV protection. Our glasses filter out the harsh blue light emitted by digital devices such as computers, smartphones, televisions, tablets, fluorescent lights, and LEDs. Our lenses allow your eyes to focus easier, reduce eye fatigue and eye strain, and improve contrast.
 
SHIPPING
 
Q: What countries do you ship to?
A:  We offer free worldwide shipping on all orders.
 
Q: I just  placed an order, What's next?
A: You will receive a confirmation email after placing an order and another Email after your order will be shipped. The second one will contain the tracking information and some instructions on how to track your parcel.
 
Q: How can i track my order?

A: You can track your order in different parts of our website according to its current status.

- Processing: You can check its status in the “My Orders” section of your Syght account.

- Shipped: Once your order will be shipped, you will receive an email from us with the tracking code and a link where to track it.

 
Q: I live in one country  but want to ship to a different country. Is this possible?
A: Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
 
Q: I just placed an order, but i accidentally put in the wrong shipping address! What should i do?
A: We process our orders very quickly. Sometimes, an order pack minutes after it was placed. If you gave us an incorrect shipping address, you must send us an email as quickly as possible with the wrong shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
 
PAYMENT
 
Q: What payment do you accept?
A: We accept all major cards: Visa, MasterCard, American Express, Discover, debit and credit cards through paypal.
 
Q: Will my transaction be secure?
A: Yes! Absolutely. We accept payment through PayPal. Which is certified Level 1 PCI DSS compliant. Paypal uses industry-standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
 
RETURN & REFUND
 
Q: Can i return it for any reason?
A: Yes! Within 30 days, just contact us and let us know the reason (so that we can try to improve), and we'll be happy to make you a full refund.
 
Q: What is your return policy?

A: If your product arrives damaged or not as described, please follow the warranty process and contact our customer support at service@vistaottica.com within 30 days of the order being received. We also offer free exchanges and we provide recommendations based on the fit of the pair you purchased to find a better fitting pair.

Once your return is received and inspected, we will send you an email to notice you that we have received your returned item. We will also notice you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment within a certain amount of days.

 
Q: What do i do if my package was damaged?
A: Immediately contact our Customer Service support@syghtglass.com. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
 
WHOLESALE/AFFILIATE
 
Q: I am a reseller, I would like to buy many pieces of your item, What's the wholesale price?
A: If you would like to buy a large quantity or if you have any questions or any special request, Please Contact us at Service@vistaottica.com, we will give you the best price.